Terms and Conditions for Emerald Voyage Leisure

Introduction

Welcome to Emerald Voyage Leisure. These Terms and Conditions govern your use of our website and the services provided by Emerald Voyage Leisure for organizing and selling travel experiences. By accessing or using our online platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

2. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms constitute a legally binding agreement between you and Emerald Voyage Leisure.

3. Our Services

Emerald Voyage Leisure provides a comprehensive range of travel services:

We act as an agent for various third-party suppliers (e.g., airlines, hotels, tour operators). Your contract for specific travel services is with the principal supplier, and their terms and conditions will apply.

4. Booking and Payments

4.1 Booking Process

Bookings can be made through our online platform, via email, or by phone. All bookings are subject to availability and confirmation. A booking is not confirmed until you receive a formal confirmation from Emerald Voyage Leisure.

4.2 Payments

A deposit may be required at the time of booking, with the full balance due by a specified date before departure. Payment terms will vary depending on the service and supplier. Failure to make payments by the due date may result in the cancellation of your booking.

4.3 Pricing

All prices quoted are in Euro (€) unless otherwise stated. Prices are subject to change due to currency fluctuations, supplier fee adjustments, or other unforeseen circumstances. We will notify you of any price changes before confirmation of your booking.

5. Cancellations and Amendments

5.1 Client-Initiated Cancellations

Cancellations must be submitted to Emerald Voyage Leisure in writing. Cancellation fees will apply, as determined by our suppliers' terms and conditions and our own administrative charges. These fees can be up to 100% of the total booking cost. We strongly recommend purchasing travel insurance to cover potential cancellation costs.

5.2 Amendments by Client

Any changes requested by the client after confirmation may incur amendment fees from both Emerald Voyage Leisure and the principal suppliers. Changes are subject to availability.

5.3 Cancellations and Amendments by Emerald Voyage Leisure or Suppliers

In the unlikely event that Emerald Voyage Leisure or a supplier needs to cancel or significantly amend your booking, we will inform you as soon as possible and offer alternative arrangements or a full refund for cancelled services, where applicable and in accordance with consumer protection laws.

6. Travel Documents and Requirements

It is the client's sole responsibility to ensure they hold valid passports, visas, health certificates, and other travel documents required for their entire journey. Emerald Voyage Leisure can provide assistance and guidance, but we are not responsible for any issues arising from incorrect or missing documentation.

Clients are also responsible for checking and complying with any health advisories, vaccination requirements, or local laws and customs of their destination.

7. Travel Insurance

Emerald Voyage Leisure strongly recommends that all clients obtain comprehensive travel insurance at the time of booking. Travel insurance should cover, at a minimum, cancellation costs, medical emergencies, personal liability, personal accident, and loss of luggage. We can assist in arranging suitable travel insurance.

8. Limitation of Liability

Emerald Voyage Leisure acts as an agent, facilitating bookings between clients and third-party travel suppliers. We are not liable for any acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

Our liability for any loss, damage, or expense, whether direct or indirect, arising from our Services is limited to the amount paid by you for the specific service from which the liability arises.

We shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our Services, including but not limited to loss of profits, data, or business interruption.

9. Intellectual Property

All content on our online platform, including text, graphics, logos, images, and software, is the property of Emerald Voyage Leisure or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

10. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.

11. Force Majeure

Emerald Voyage Leisure shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil strife, industrial dispute, unavoidable technical problems, closure of airports or ports, natural disaster, or adverse weather conditions.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Ireland.

13. Changes to Terms and Conditions

Emerald Voyage Leisure reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our online platform. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms and Conditions.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or our Services, please contact us at:

Emerald Voyage Leisure

38 Ormond Court,

Mountjoy Street Lower,

Dublin, County Dublin, D07 V9W0

Ireland