Privacy Policy for Emerald Voyage Leisure
At Emerald Voyage Leisure, we are committed to protecting the privacy and security of the personal data we collect. This policy explains how we collect, use, disclose, and safeguard your information when you use our services, including bespoke travel planning, group tour organization, corporate travel management, luxury holiday packages, adventure travel expeditions, and visa and travel insurance assistance. We adhere to the principles of transparency and fairness in processing your personal data, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect various types of information to provide and improve our travel services. This may include:
- Personal Identification Information: Name, address, email address, phone number, date of birth, gender, passport details, visa information, and nationality.
- Travel-Related Information: Travel itinerary, flight details, accommodation preferences, dietary requirements, health conditions relevant to travel, emergency contact information, and special requests.
- Financial Information: Payment card details and billing address (processed securely through third-party payment processors).
- Communication Data: Records of communications with us, including emails, phone calls, and interactions through our online platform.
- Technical Data: IP address, browser type, operating system, and usage data related to your interaction with our online platform, collected through cookies and similar technologies.
2. How We Collect Your Information
We collect information in several ways:
- Directly from You: When you book a trip, inquire about our services, register for an account on our site, subscribe to newsletters, or communicate with us via phone, email, or in person.
- From Third Parties: From travel agents, travel partners, airlines, hotels, and other service providers involved in your travel arrangements, where you have given your consent or where it is legally permissible.
- Automatically: Through cookies and similar tracking technologies when you visit our online platform.
3. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To process your travel bookings, arrange flights, accommodations, transfers, tours, and other travel-related services, including visa and travel insurance assistance.
- Customer Support: To respond to your inquiries, provide customer service, and facilitate communication regarding your travel plans.
- Communication: To send you booking confirmations, updates about your travel itinerary, and important service announcements.
- Marketing: To send you promotional offers, newsletters, and information about new services or special events that may be of interest to you, based on your preferences and consent.
- Website Improvement: To analyze user behavior on our online platform, resolve technical issues, and improve the functionality and user experience of our services.
- Legal Obligations: To comply with legal obligations, requests from public authorities, and to enforce our terms and conditions.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., booking your travel).
- Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, preventing fraud), provided that these interests are not overridden by your rights and interests.
- Consent: Where you have given explicit consent for specific processing activities (e.g., direct marketing). You have the right to withdraw your consent at any time.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
5. Disclosure of Your Information
We may share your personal information with:
- Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and other third-party service providers necessary to fulfill your travel arrangements.
- Business Partners: Companies with whom we collaborate to offer specific travel products or services.
- Third-Party Service Providers: Vendors who perform services on our behalf, such as payment processing, IT support, marketing, and analytical services. These providers are obligated to protect your data and only use it for the purposes for which it was shared.
- Legal and Regulatory Authorities: When required by law or to respond to legal processes, such as court orders or subpoenas.
When sharing your information, we ensure that appropriate safeguards are in place, particularly when data is transferred outside the European Economic Area (EEA).
6. Data Security
We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, secure servers, and regular security audits. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention period depends on the type of data and the specific purpose of processing.
8. Your Data Protection Rights
Under data protection laws, you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that any inaccurate or incomplete personal data be corrected.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data, particularly regarding direct marketing.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
9. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our online platform. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Emerald Voyage Leisure
38 Ormond Court, Mountjoy Street Lower,
Dublin, County Dublin, D07 V9W0,
Ireland
We are committed to resolving complaints about our collection or use of your personal data. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Data Protection Commission in Ireland.